Let your AI admit it doesn't know.

{
  "intent": "out_of_scope",
  "confidence": 0.97,
  "actions": [
    {
      "type": "system.noop.skip"
    }
  ],
  "suggested_reply": "I'm not able to help with that, but I'm here if you need anything related to your stay!",
  "language": "en"
}

{
  "intent": "acknowledgement",
  "confidence": 0.99,
  "actions": [
    {
      "type": "system.noop.skip"
    }
  ],
  "suggested_reply": null,
  "language": "en"
}

{
  "intent": "checkout_extension",
  "confidence": 0.95,
  "actions": [
    {
      "type": "operations.checkout.extend",
      "payload": {
        "requested_time": "14:00",
        "priority": "normal"
      }
    }
  ],
  "suggested_reply": "I've submitted a late checkout request until 2pm. We'll confirm availability shortly!",
  "language": "en"
}