Your AI doesn't need permission to act. It needs a whitelist.

{
  "intent": "taxi_booking",
  "confidence": 0.93,
  "whitelist_check": "failed — taxi_booking not in allowed actions",
  "actions": [
    {
      "type": "system.noop.skip"
    }
  ],
  "suggested_reply": "I'm not able to arrange taxis directly, but our front desk would be happy to help! You can reach them at extension 0.",
  "language": "en"
}

{
  "intent": "room_service_food",
  "confidence": 0.97,
  "whitelist_check": "passed",
  "actions": [
    {
      "type": "operations.task.create",
      "payload": {
        "category": "room_service",
        "items": [
          "burger",
          "fries"
        ],
        "priority": "normal"
      }
    }
  ],
  "suggested_reply": "Your burger and fries are on their way! Estimated delivery: 20–25 minutes.",
  "language": "en"
}

{
  "intent": "refund_request",
  "confidence": 0.91,
  "whitelist_check": "failed — refund.issue requires human approval",
  "actions": [
    {
      "type": "system.conversation.pause"
    },
    {
      "type": "notifications.staff.alert",
      "payload": {
        "reason": "Refund request — human review required",
        "priority": "high"
      }
    }
  ],
  "suggested_reply": "I'm sorry to hear that. Refund requests need to be handled by our team — I'm connecting you with a manager now.",
  "language": "en"
}